Luci Digital Client Onboarding Questionnaire

Let's get to know you better! Please fill out the form below so we can provide you with the best service possible.

Client Details

This information helps us identify your company and the main point of contact.

Company Name: Client’s Point of Contact: Contact Number: Business Address: Email Address: Website:

Technology and Network Overview

Tell us about your current devices and network setup so we can ensure everything is working smoothly!

Mac Mini Specifications (if applicable): Mac Mini M1 CTO, 8 Core / 8GB RAM / 256GB SSD (Purchased June 2021) iPhone Model (if applicable): Other Devices/Workstations: iMac (Mid-2011), 8GB RAM, 1TB SSD (Undergoing Data Recovery) Please describe your current network setup:

Email Services

Let us know about your email management and hosting setup.

Email Management:
Yes No Current Email Provider: Do you have a current email management contract?
Yes No

Backup and Recovery

Ensuring that your data is backed up and recoverable is critical.

Do you have a backup and recovery service?
Yes No Backup Provider: Do you have a current backup contract?
Yes No

Web Hosting and DNS

Please provide details about your website hosting and domain management setup.

What is your website address? Do you have any additional websites or domains? Who is your DNS provider? Who is your web developer? Do you have login access to these services yourself?
Yes No Not Sure Do you have an SSL certificate for your website?
Yes No Not Sure What is your current web hosting package/plan? Who handles your email hosting? Do you have regular website backups in place?
Yes No Not Sure Do you have any firewall or security features in place for your website?
Yes No Not Sure When does your domain expire? Do you use a Content Delivery Network (CDN)?
Yes No Not Sure

Network and Data Security

Your data security is a top priority for us. Let us know your current setup and additional security needs.

Do you have more than one business location that requires IT support?
Yes No Do you require secure access to files when you're not at your primary location?
Yes No Are there any industry-specific standards for data security that need to be applied?
Yes No
Do you work with any industry partners to ensure data security?
Yes No

Satisfaction with IT Services

We’d love to know how we can best meet your expectations for IT services and support.

What is the primary factor that motivates your choice in IT services? Price Quality Personalized Support On a scale from 1-10, how important is it for you to communicate with the same person for ongoing support? How do you prefer to communicate with us? Email Phone Text Message Microsoft Teams Slack Other What is your preferred method for submitting a support ticket or escalation? Call and leave a voicemail Send a text message Use Microsoft Teams Use Slack or other chat apps Use a web form on our site Other Are there any areas where you feel we could improve our services? Are there any additional IT services you’d like us to provide?

All information provided is secure and will only be used for managing and improving your services with Luci Digital. Your data is confidential and protected.