IT Trouble? Contact a WestWorld Service Expert Now!

Call Dale Sullivan, Professional Services Manager, with over 10 years of experience with Apple and IT technical support, Dale manages a team of IT professionals that can make your next IT upgrades secure, fast and reliable. WestWorld provides IT support from beginning to end! If your current IT provider is failing you… call us!

ViP PROACTIVE IT SUPPORT IS DESIGNED FOR BUSINESS THAT NEEDS THAT EXTRA HELPING HAND IN MANAGING THEIR IT NEEDS.

Enjoy the benifits of having your local Apple Expert available to help you get your business up and running smoothly and assist with maintaining your equipment and workgroup.

ViP Proactive Support - Exclusively from WestWorld, ViP Proactive Support gives you peace-of-mind for your Mac business systems. Think of it as an security alarm for your computers! We will let you know if your data is at risk, if you have viruses or malware in your computer or even if your backup has not been done recently. Now you can relax, knowing you have ViP Proactive Support.

Contact Menu - When users have an issue, they want immediate help. Our Contact Menu sits on every machine’s taskbar, offering the support paths we configure for you: Launch your remote support solution? Link to your helpdesk or website? The Contact Menu completely customizable. The menu is more than an emergency hotline; it’s also a problem-solving resource, application launcher, and network drive manager.

Payment Options:

  • Credit Card Recurring

Setup Fees:

  • $200 Group Profile Setup (one profile) + $50 per additional ViP Support group profile
  • $25 per machine installation
  • + $105 Onsite travel for setup (within 30 minutes travel from store)

Per Machine Costs:

  • 1-4 machines: $8.25/mo
  • 5 to 14 machines: $7/mo
  • 15 to 24 machines: $6/mo
  • 24+ machines: $5/mo
  • Free Group Profile Maintenance

Other:

  • Standard Pro Service Fees apply for support and repairs.
  • $150 per hour onsite and remote support
  • $105 travel fee if required

Payment Options:

  • Credit Card Recurring
  • Net 30
  • Annually Paid with maintenance agreement

Setup Fees:

  • Free Group Profile Setup & Free Additional Group Profile Maintenance
  • Installation included in Maintenance Agreement

Per Machine Costs:

  • 1-4 machines: $8.25/mo
  • 5 to 14 machines: $6/mo
  • 15 to 24 machines: $5/mo
  • 24+ machines: $4/mo
  • Free Group Profile Maintenance

Other:

  • Preferred Service Rates

ViP Proactive IT Support is a client program, which is offered exclusively by WestWorld Computers Ltd.

By utilizing the services of WestWorld Computers Ltd you agree to ALL Terms & Conditions listed on the back of your WestWorld invoice including:

The Client herein acknowledges that WestWorld,  is not responsible for the Client’s information, including without limitation, data files, documents, passwords, email addresses or any other such information that the Client may, or may not, deem as personal or confidential.  By agreeing to the Terms & Conditions, the Client herein agrees to hold harmless WestWorld for any loss of information that may result from the performance of Services by WestWorld.

The Client herein acknowledges that the Client has removed all confidential information from any device prior to the delivery of the device to WestWorld for training, service, remote support, replacement, upgrade, inspection, storage, trade, recycle, abandonment, or any other reason. Client herein acknowledges that WestWorld is not responsible for Client’s information, including without limitation, data files, documents, passwords, email address, or any other such information the Client may, or may not, deem as personal or confidential.

WestWorld reserves the right to adjust program or revoke privileges at any time.

ViP Proactive IT Support does not replace the hardware warranty or provide phone support. Those services are available through the AppleCare Protection Plan or paid out of warranty services from WestWorld.

ViP Proactive Support - malware, system performance, and backup monitoring for your Mac - $99 per Mac per year retail value.

ViP Support is a secure system preference that allows iWorld to contact the user if there is system issues. WestWorld will provide notification to the client if there is detection of malware, hardware failure, limited warranty expiration, backup system failures and other system failures. The end-user has full control over what is reported, and can uninstall the system preference at any time. ViP Proactive Support is installed by WestWorld or end user through code redemption.